Question 1

How quickly can you fix my remote problems?

Accepted Answer

In most cases, we can resolve garage door remote issues the same day or next day. Common remote problems include dead batteries, signal interference, or programming issues—all of which our technicians can diagnose and fix quickly. For more complex issues involving the opener itself, we carry most replacement parts on our trucks for immediate repair. Call us at (475) 267-5095 and we'll get you scheduled for the fastest available appointment.

Question 2

What causes remote problems in garage doors?

Accepted Answer

Remote problems can stem from several sources: depleted batteries (the most common cause), signal interference from LED lights or nearby electronics, damaged antenna on the opener unit, worn-out internal components, or programming issues after power outages. Sometimes the remote itself needs replacement, especially if it's been dropped or exposed to moisture. Our technicians can quickly diagnose the exact cause and recommend the most cost-effective solution.

Question 3

Do you offer financing for new industrial door installations?

Accepted Answer

Yes! We understand that a new industrial garage door is a significant investment. We offer several financing options including 0% interest plans for qualified buyers, low monthly payment options, and flexible terms to fit your budget. Our team can discuss financing options during your free estimate. We believe everyone deserves a quality garage door, and we work hard to make it affordable.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours. This includes removing the old door, installing the new door and tracks, setting up the opener, programming remotes, and testing all safety features. Commercial or industrial installations may take longer depending on the size and complexity. We always aim to complete installations in a single visit.

Question 5

What's included in your 10-year warranty?

Accepted Answer

Our industry-leading 10-year warranty covers parts and labor for all work performed. This includes garage door sections, springs, cables, rollers, hinges, and opener components. If anything we install fails during normal use within the warranty period, we'll repair or replace it at no cost to you. This is our commitment to quality and customer satisfaction.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our technicians are trained and equipped to service all major garage door brands including LiftMaster, Chamberlain, Genie, Craftsman, Wayne Dalton, Amarr, Clopay, CHI, and more. Whether you need repairs, maintenance, or parts replacement, we have the expertise and inventory to handle any brand or model.

Question 7

What should I do if my garage door won't open?

Accepted Answer

First, check if the opener is receiving power and if the remote batteries are fresh. Try the wall button to see if it's a remote issue. Check if the door is locked manually. Look for any obvious obstructions in the tracks. If the door is stuck, do NOT force it—this could cause injury or damage. Call our 24/7 emergency line at (475) 267-5095 and we'll dispatch a technician as quickly as possible.

Question 8

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once a year, ideally before extreme weather seasons. Regular maintenance includes lubrication, safety testing, balance adjustment, hardware inspection, and spring tension checks. Annual service extends your door's lifespan, prevents costly repairs, and ensures safe operation for your family.

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